I had a very bad experience with Assos bib shorts. I love my Assos big shorts and I find that they are very comfortable, but the local agents (J&J cycling) really dont deserve this agency. I had the seams come apart within a few months of the purchase (Only a handful of times riding the shorts). I didn't think it would be a big issue for a warranty claim (or even a warranty repair) because I only rode these a handful of times, and I treated the shorts like gold because of the price.
After many phone calls and emails going backwards and forward, they said they cannot return any bib shorts to Europe because of the transport costs and duties. They offered me a discount on a new pair. After complaining that it is not acceptable the discount went up. They made a final discount offer and that was that.
I took the offer (I had no choice) and went to CWC to get my new pair. I wanted to make sure on my new pairs sizing so I tried on a few different Assos models in front of the CWC sales rep.
What was amazing is he took a brand new pair out of the box and handed it to me. I checked where my stitching came loose and behold. In the exact same place on a brand new pair of Assos shorts the stitching had already come undone. I showed the sales person and they just packed it back into the box and placed it onto the shelf.
So, Assos shorts are really comfy and if you get a good pair then you are set. They probably have great service and warranty in Europe, but there is no warranty on Assos shorts in South Africa!
