Hi Guys, Please be careful buying from Bike Addict here is why, So i ordered a 1x 12 Sram Group set from them al fair they where the cheapest, got my delivery the rear derailleur was second hand, Phoned and logged a complained because i paid for new parts, They replaced the NX Derailleur and the sales guy Wayne said he is sorry that was a part of a guy that upgraded to an GX group set so they send me that instead. How do i know this shifter wasn't also secondhand as the derailleur box and shifter box wasn't sealed, the derailleur had scratches on it that is how i saw it was second hand, But now shifter also probably was second hand. 5 Months later my shifter gives issues- as per Sram site there is 2 years warranty on the shifters, i went a bought a GX shifter from my LBS and they fitted it, Phoned Bike Addict to replace my shifter/refund because of the issue it has they told me i must use my LBS for the warranty claim- LBS said the shifter is of the bike and that Bike Addict need to send a courier to fetch it for the warranty process, I had to phone them 4 times send them the location address where they need to pickup the broken shifter via email and the manager was supposed to sort it out, been a week and haven't heard any thing from them regarding when courier will be picking up the shifter. Totally unacceptable service/support from them Don't know what to do . Any advice?
