Someone posted these questions a couple of days ago. Here is an answer from manangement: Frame crack or break ascribed to manufacturer - no cover. So only a warranty claim with manufacturer? The policy covers accidental damages and any damage due to a manufacturers fault will not be covered and must be claimed against the manufacturers warranty. Unattended bike - cover only if locked to immovable object, vehicle or trailer with approved locks and cable or locked inside a vehicle or trailer and entry or removal is violent and forcible. So no cover if bike is not locked to immovable object at home, even if home was violently and forcibly entered? The bicycle do not have to be locked to an immoveable object at home, theft from your residence must be accompanied by forcible entry or threat of violence against you, Also, what if you're going away for a weekend, and you leave your bike on the trailer correctly locked but not technically in transit? Do you need to take your bike off the trailer and lock it to an immovable object at the guest house, hotel, camp site you're staying at? The bicycle will be covered against theft if it was securely locked to your trailer. What if the removal of a bike compliantly locked wasn't violent but only forceful? The theft will be covered whether taken violently or forcefully Bike in transit - cover only if attached to vehicle or trailer with approved locks and cable or locked inside a vehicle or trailer and further that the bike carrier is securely bolted or locked by an approved lock, and that the theft, loss, removal or damage was violent and forcible.Theft or damage whilst in transit is covered What about bikes in transit in boxes on commercial airlines? The bicycle will be covered against theft or damage from the moment you hand the bicycle in the airline’s care until such time that you take into your care again What about bikes in transit to stage race events in trucks owned and operated by third parties, who don't lock the trailer and/or the bike is stolen or damaged during loading, offloading or storage? The third party has to take proper care against theft while in their possession, if not they can be held responsible. Damage during on or offloading will be covered . Also, am I not covered if the bike was not correctly locked to the carrier? That is correct
