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Great Customer service


liquidsilver

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Posted

Just though I should give credit where it is due.

 

I am in JHB and recently purchased a bike (Giant Propel advanced 2014) from a post on the HUB by BIKE ADDICT.

 

Naturally I had to investigate before buying on the net and found out that the seller was the Owner of a cycling shop in CPT Malmesbury called BIKE ADDICT.

 

Spoke to the seller and agreed a fantastic price. I then phoned his shop and spoke to one of the sales people who had just agreed a better deal with another customer for the same bike. He obviously did not know that I had already agreed the sale with the owner.

 

The owner however took the principled approach and stuck to our original agreement instead of chasing the money.

BIKE ADDICT also couriered the BIKE to me home in JHB at no additional cost in record time.

 

After having a torrid time of trying to get the bike I initially wanted through bike shops in JHB I thought I must give BIG UPS to Johann Rabie and the BIKE ADDICT team :thumbup: for making my future cycling more enjoyable.

 

Can't believe my luck on my new toy. :clap:

 

 

 

Guest DieBees
Posted

Awesome! I like feel good stories!

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