Wheelsuck Posted August 5, 2016 Posted August 5, 2016 It is seldom that one gets great service and when it happens it is important to make it public. I was trawling through facebook and a Google ad came up for Cyclesharp online store. I found a Giordana shirt that I liked and ordered it. I asked a couple of questions about the product and it was prompt and friendly answers. A day after placing the order the shirt arrived. Then I managed to crash at 70.3 Durban and mess up the shirt-strangely the shirt was scuffed but not torn-a testimony to product quality, but I wanted to replace it anycase so contacted Retief and once again prompt service. Then I get a phonecall 2 days after placing the order from Retief saying he is terribly sorry but the order will be late due to the public holiday, I mean i wasnt even expecting it that soon and I was pleasantly surprised by his personal service and service recovery once again . The personal service and the selection that he has will make me go back -I can highly recommend Cyclesharp.
428 others Posted August 5, 2016 Posted August 5, 2016 It is seldom that one gets great service and when it happens it is important to make it public. I was trawling through facebook and a Google ad came up for Cyclesharp online store. I found a Giordana shirt that I liked and ordered it. I asked a couple of questions about the product and it was prompt and friendly answers. A day after placing the order the shirt arrived. Then I managed to crash at 70.3 Durban and mess up the shirt-strangely the shirt was scuffed but not torn-a testimony to product quality, but I wanted to replace it anycase so contacted Retief and once again prompt service. Then I get a phonecall 2 days after placing the order from Retief saying he is terribly sorry but the order will be late due to the public holiday, I mean i wasnt even expecting it that soon and I was pleasantly surprised by his personal service and service recovery once again . The personal service and the selection that he has will make me go back -I can highly recommend Cyclesharp. Cannot agree more! Also received the best service from Retief!
hillel Posted August 5, 2016 Posted August 5, 2016 I agree as well the service from Retief is fantastic and his prices are great .
GSNieP Posted September 14, 2016 Posted September 14, 2016 Good price on Giordana Silverline bibs en great service from Retief. Will definitely support you guys again!
cyclesharp Posted November 7, 2016 Posted November 7, 2016 Morning All, We are very proud to announce that Cyclesharp is expanding.. Check out our new range of Tyres, Eyewear, Helmets , Nutrition, Grips and much more... A special thanks to all of you who had a part in making this possible, we look forward to doing business with you in the near future Kind Regards, Retief JoyceCyclesharp
hillel Posted November 7, 2016 Posted November 7, 2016 Great to hear Retief. Well done Sent from my SM-G920F using Tapatalk
Lefty V Posted April 12, 2017 Posted April 12, 2017 Just ordered some Giordana bibs from them - and am very impressed: I had some questions about delivery times yesterday afternoon which I asked using their chat function and received immediate response even thought it was after normal business hours. This morning when I placed the order and had a minor issue it was immediately sorted out both professionally and in a friendly personal manner. This is what good customer service feels like.
Lefty V Posted April 18, 2017 Posted April 18, 2017 Just ordered some Giordana bibs from them - and am very impressed: I had some questions about delivery times yesterday afternoon which I asked using their chat function and received immediate response even thought it was after normal business hours. This morning when I placed the order and had a minor issue it was immediately sorted out both professionally and in a friendly personal manner. This is what good customer service feels like. Parcel arrived with a little extra to make up for a non-issue. Plus I had a phone call later in the day to confirm that all arrived. Best service I have received from an online retailer in all my years. Thanks.
SuperDooperSnooper Posted August 29, 2019 Posted August 29, 2019 After my recent experience with Retief at Cyclesharp, I read through the comments above (as well as on another thread). I can't agree more with all the positive feedback from fellow Hubbers. In just more than 24 hours after placing my order with them (in PTA), I had my new shorts in my hands yesterday in CPT. With absolutely no fuss. And today I received a personal phone call from Retief to confirm I was happy with my order. I was gobsmacked! Would support Cyclesharp any chance I get from now on. The service (and pricing) is superb! Well done Retief!
Thomo Posted August 29, 2019 Posted August 29, 2019 There are a couple of these "smaller stores" that beat the big boys for service hands down.
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