Rhodent Posted August 17, 2016 Posted August 17, 2016 A big shout out to Marthinus and the rest of the team from Silverback for what has been a fantastic service experience... Took my very new bike into my LBS when it developed a very concerning creak, and was told that the BB was worn out despite it being only 2 weeks old. Was riding Die Burger that weekend so without the benefit of time to go the warranty route I had to get them to replace it. Queried it with Silverback on the monday, and without even hesitating or asking questions they delivered me a brand new BB yesterday... Only reason it took 'so long' is I was away and not able to contact them. Awesome service that makes me even more happy to have gone with this brand....
Talk Wrench Posted August 18, 2016 Posted August 18, 2016 A big shout out to Marthinus and the rest of the team from Silverback for what has been a fantastic service experience... Took my very new bike into my LBS when it developed a very concerning creak, and was told that the BB was worn out despite it being only 2 weeks old. Was riding Die Burger that weekend so without the benefit of time to go the warranty route I had to get them to replace it. Queried it with Silverback on the monday, and without even hesitating or asking questions they delivered me a brand new BB yesterday... Only reason it took 'so long' is I was away and not able to contact them. Awesome service that makes me even more happy to have gone with this brand.... You can be sure Rhodent, that Silverback is a brand that loves their consumers and really enjoys communicating with them.
Halfdoesyn Posted August 18, 2016 Posted August 18, 2016 Good to see positive feedback. Well done Silverback!
Pall Catt Posted August 18, 2016 Posted August 18, 2016 As a Silverback owner myself, this is music to my ears.
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