Louis Posted April 16, 2022 Share Just have to share how impressed I am with cwcycles' online service using LiveChat. I recently bought a Marvel Pro 900 Lumen light. For the short duration the battery was pre-charged out of the box, the light worked great. Had trouble to charge the battery (we later determined it was a faulty charger). I contacted support via LiveChat, just love it how I could "chat" with somebody online in real time even after hours. Believe LiveChat keep track of my correspondence. After a few days we managed to resolve my issue. THANK YOU cwcycles for the best online support experience. Louis Edited April 16, 2022 by Louis mikkelz 1 Link to comment Share on other sites More sharing options...
Thomo Posted April 16, 2022 Share Live chat has become quite common and is really a great addition to online services. Some sites still relay very standard responses rather than specifically addressing the question/issue which can be very frustrating.! Well done to CWC for getting it right in this instance. throttles 1 Link to comment Share on other sites More sharing options...
Arrie Posted April 16, 2022 Share Engela the Online Manager is awesome, also always going out of her way to assist where she can. Link to comment Share on other sites More sharing options...
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