I recently purchased items from the South African Castelli online store.
The banner on the website and the email communication mentions Vuelta Sale 50% off MSRP
MSRP on that Bib I bought is R2999, so the first discount should be 50% = R1500.00 not R1795.00
At which point R1500 - 25% would equate to R1125.00 not R1346 as per the invoice.
There is a difference of R220 from my calculation.
I contacted the store and was advised that they cannot do anything other than either cancel the order or remove the 1 item from my order.
I literally asked the store if this "Is this legal?" as it was clearly advertised 50% off Vuelta Sale (NOT "UP TO 50%"), the owner responded by saying yes it is according to their terms and conditions.
Furthermore they mention that the Bib was reduced and they cannot reduce it to any more than that. (Not to 50% like the other product)
1. Is it really legal? I tried to check but it is not clear. (At best this would be intentional misdirection)
2. I checked their website again, they do not have terms and conditions on their website nor have they sent it to me.
I purchased from Sportful as well, and to my surprise (Both orders Castelli and Sportful) shipped all together in one bag.
This happened once before when I ordered 2 orders from Sportful, both orders shipped in 1 bag.
I paid shipping for 2 orders, so if you're saying it's for my convenience then give me a voucher for the R70. I did pay for it.
But clearly they're too happy to pocket the extra shipping monies paid. Anyone else experience this?
They are no longer responding to my emails.