Well done Sigma agents Omnico, AGAIN!!!

[markStockton]

 

 

I recently bought a Sigma BC 1606 DTS wireless bike computer from my LBS. When I installed it the speed sensor failed to enroll with the main unit. As the cadence sensor worked perfectly I figured the fault was with the speed sensor and returned only that to the LBS. When I went to pick up the replacement yesterday, I found that the rep had left another complete unit, just in case the fault was else where. They just asked that I return what I don't use.

 

Well done Omnico.  

 

BTW - this is my second dealing with Omnico. When I wanted a Sigma PC15 watch and non of the LBS that I contacted had any (only Polar), eventually I mailed Omnico, they put me in contact with a shop close to me and made sure they had stock.

markStockton2008-11-17 06:40:55

[Tumbleweed]

now do the typical south african thing and don't return the other stuff!

[markStockton]

 

now do the typical south african thing and don't return the other stuff!

 

I'm in that shop every week, I don't think that will work.

 

Although I am wondering if this computer is up to the much tougher life of living on an MTB, see as it does have 2 bike functionality.

 

[Tumbleweed]

only pulling your socks! that's great service!

[markStockton]

Just took my 11 month old Sigma PC15 heart rate monitor and watch into my LBS as it was acting up. The Sigma rep was there and said a new one will be there Wednesday.

 

At this rate I'm going to have to trade my 'dale in on a Schwinn Moab.  

[Groot Lem]

Who you dealing with at Omnico?

[markStockton]

I was introduced, but I'm terrible with names. Sorry. 

[markStockton]

True to their word, I just collected a new watch and HR monitor from my LBS. Well done again Omnico.    

[Loon]

Maybe they left the full unit there in case something else stopped working, cause this is a common fault in the product...

 

But ya... On a whole. I have had dealings with Lance from Omnico and they are a good bunch

[markStockton]

 

Maybe they left the full unit there in case something else stopped working' date=' cause this is a common fault in the product...

 

But ya... On a whole. I have had dealings with Lance from Omnico and they are a good bunch

[/quote']

 

My wireless bike computer has worked perfectly since swapping out the faulty speed sensor. +- 200km in two weeks. No hassles.

 

[Shpongle]

The guys at omnico are great to deal with!! they seem to be the only

guys in cape town that are in the know regarding changing reducer sizes

on fox shocks(all the bike shops said it was impossible!)

[porky]

UMMM, are we so starved of "normal" service that when we get it we think its exceptional.??

 

In any company internationally that would just be the norm, actually you may even have scored a free hat or something as well.

 

It dosnt sound like exceptional service to me, just a company doing what needs to be done to secure a sale and keep a customer - in my book thats normal.

 

Lets look at exceptional, they would have delivered the kit to your door, a few days later they would have called to see if all was in order and lastly they would have sent a letter, e-mail saying that they hoped you were satisfied and giving contact details for you in case you were not.

 

SA is so used to crappy service, when somebody actually dos the job they should, we cant believe it and think "Wow" this is exceptional - the rest of the consumer world would say, "Yeah, service was okay."