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Grolsch

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  1. I was unaware of the warranty situation, I was unaware that the fork needed to be serviced at an authorised dealer, neither was I made aware of this or that the LBS was unauthorised. Lesson learnt!
  2. Last year April I bought myself a Merida 96er 3000d which comes with a Magura Durin fork. In December 2011 I had the fork serviced for the first time at Yellowsaddle. I rode the bike for while and it seemed fine. I had one noteable crash in December when I clipped a curb and rolled over, and of course the first thing you do after a crash is check that bike is ok. There was no visible damage and I carried on riding. It was towards the end of Jan beginning of Feb that I noticed the fork was not behaving as it should. It was bottoming out with my full weight on the front on the steep downhills of Kingskloof's black route. This is scary. So I took it back to Yellowsaddle to have it repaired. They treated it as a new issue and charged me for the repair. Soon after the repair I noticed black oil around the left stanchion (pic attached). I immediately emailed pics of this to Yellowsaddle. The bike went back in and this time Yellowsaddle indicated that a seal was not working correctly and will need to be replaced. They didn't have stock at the time so a temporary fix was made until the seal arrived end April. They replaced it free of charge. Beginning of August the fork started bottoming out again. I checked the air pressure in the spring and it was to spec. So I took it back in to Yellowsaddle. We ended up taking the fork apart to see what the problem might be. It appeared that oil was seeping from the top reservoir into the bottom reservoir of the dampener, hence the bottoming out and reduced travel. There was a small dent on the push rod of the dampener which may have been the cause of the leak (pics attached). Yellowsaddle claimed it was no fault of there's so I went with the assumption that it may have been due to the crash in December and decided I was going to claim from insurance and get a new fork so I could get this whole saga behind me and enjoy my riding. We took pictures of the damaged inner and Yellowsaddle wrote me a damage report. I submitted my claim with insurance and ultimately the fork ended up with the Magura dealers to assess the damage. I also posted the pics on the international Magura forum and asked them to comment. http://www.support-english.magura.com/index.php?showtopic=5142. Basically they said either it came like that or dirt got in to cause the damage. I had 8 months of hassle free riding before the first service so it's not clear whether it came like that. I did a lot more riding last year compared to this year, I only ride for a few hours a weekend and this year it's been more sporadic which may explain the time spans between the problem presenting itself. I got a phone call from insurance to say that they would not pay out as, according to the Magura dealers, the damage was not caused by an accident. I received a letter from the Magura dealers to say that the wrong type of oil had been used in the service and this is what had caused the damaged to the inside of the fork. I asked Yellowsaddle to respond to the letter and the response was "Absolute rubbish. End of story" The quote to repair the damage to my fork is now sitting at R2500 which is a bit beyond my means at the moment (also considering I've already spent somewhere between R1500 and R2000 on servicing and repairing the fork). I'm not sure where to go from here as Yellowsaddle will not take responsibility and according to the Magura dealer it is not accident damage. Magura Report.pdf
  3. Jono, you are a gentleman and a scholar. I hope this is not theft but has a reasonable explanation.
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