Also ordered a bib shorts from Castelli as well as a new pair of gloves.
When the package arrived I noticed it was a woman's bib shorts instead of the men's that I ordered. Emailed back, they sent a courier to collect the incorrect bib shorts. I tracked the parcel, it was delivered. Emailed them to ask if everything is in order. I am still waiting for a reply.
I guess I paid for a bib shorts and "received" nothing. Probably will have to go to the consumer ombudsman.
Hi there,
I am so sorry for the error, herewith is the waybill for the courier to collect today and we will send you the new bibshort.
Please could I ask that you make sure all labels are attached and that the bib is in the original packaging.
Apologies once again for the inconvenience caused.
Kind regards
Castelli SA Sales/Admin
