Hi All In response to the comments made about us we would like to take the time to give you some feedback. We apologise if we offended anybody! We are a service and maintenance orientated shop. When your bike is serviced regularly and kept maintained etc you will have more pleasure in riding your bike. We are not a "rich" shop and have helped all different kinds of people from all different walks of life. We have sold many entry level bikes (starting at R 2280.00) No bikes deserve to be called names - it was a tactless slip and we apologise. We are a new shop and accept that there are going to be hiccups, we are committed to good service and a friendly environment. With regards to the wheel in question: the hub needs to be opened up and accessed. We advised the customer of this and he chose to ignore our advice. The spokes were not tensioned enough and this was causing the noise to dampen out. now that the spokes are tensioned to the correct Nm the noise is now audible as it is no longer damped by the loose spokes. We have only ever worked on the wheel, not the bike as a whole and therfore cannot be held responsible for the condition of the rest of the bike. Should anybody have any queries please dont hesitate to contact me either on 011 888 8868 or mikesbikes@vodamail.co.za Regards, Gail
