SeanVolk

They have said that if I serviced at a authorised dealer they would have done a regular pivot service. Which I find strange as when I dropped the bike off at cycle lab this time when they found this issue I asked what was needed and the said a major service. Which doesn’t include a pivot service at all. So in essence even if I did service at an authorised dealer I would still have had this issue. regardless I should still have the 3 year warranty as that’s what the owners manual says. the only reason they checked the pivot is I said something didn’t feel right with the rear shock and hence they found the crack. also since this I have googled and found in some countries there was apparently a recall on these bikes as they had incorrectly torqued the pivot bolt from factory and the fix was to set at a 14nm. So seems this is something they knew about.

Just thought I would share my experience I bough the new Scott spark 950 2 years ago. My frame has developed a crack now and they refuse to warranty the claim. They only willing to sell me the frame without the rear triangle in a different colour for 24k. So in essence make more money from me and I have a bike that is two different colours. The warranty specifically states that the bike has a 3 year warranty and if you service at a certified dealer then you have a 5 year warranty. They say that since I have no proof of service the warranty is void anyway. I have serviced the bike myself and in fact the bike has done very low mileage as this isn’t my only bike. This makes no sense since it’s still less than the 3 years. They also say they would have honoured the warranty if it was in the first 3 months. This makes no sense as I could easily do less mileage than someone else in 2 years than them in 3 months. In essence the issue originates from the hidden shock bolt so if you thinking of buying one don’t and if you have one make very sure that bolt is regularly checked as they say this would have prevented this. Bizarre to regularly check this but worth saving yourself the lack of customer support.