1. “ Consulted the Shipping & Returns page - easy enough, just send an email to returns@velotex.co.za and courier to their factory at Cole Str in Observatory. Except, that:
🔴 The email bounced (error 550 Unroutable address) and…”
2. “Fortunately, I live in Cape Town, so just return in person right? But...
🔴 They couldn't process a refund at the shop;
Left my invoice, bib, and phone number at the desk so that their accounts department could call me later the day
🔴 ...but they never did.“
3. “🔴 and a follow up email to info@velotex.co.za went unanswered.”
4. “Eventually, after trying ihisales@velotex.co.za I received a response and request for my banking details.
🔴 10 days later, including a follow-up in between, still no refund.”
It’s evident that your customer made several attempts to, as you wrote, “resolve this matter directly with you” over a period of 20 (yes twenty) days. Yet here you are regretful that THEY did not “resolve the matter directly with you”, after they repeatedly tried to do just that. What are you failing to understand? And then you even come across as indignant when they in desperation feel the need to resort to a public forum.
