MiWayMTB

Thanks - received both with all details needed. Will give you a shout tomorrow. Enjoy your evening!

Hi there, Yes, we do! Our bicycle insurance cover offers insurance for road bikes and mountain bikes. Email us on mtb@miway.co.za and we'll quote you tomorrow morning or whenever it suits you. Regards, The MiWayMTB Team

TV broadcast details for tonight's latest episode on the MiWayMTB TV show on Supersport are as follows*: What: Glacier by Sanlam Storms River Traverse Time: 20h30 Channel: 206 Repeats all week - visit the MiWayMTB Facebook page for the full repeat schedule. Enjoy! The MiWayMTB Team *Please note that broadcast details may be subject to change under certain circumstances.

Hi there, Great to hear that you've gotten a quote from us - thanks! Just remember to compare like-for-like with each insurance policy - for example, excess amounts and what you are covered for. We cover you for theft, fire & accidental damage during a race, while out on a training ride and when transporting your bike. Get all the details on our website here. You can also email us on mtb@miway.co.za if you have any queries regarding your quote. Happy policy shopping The MiWayMTB Team

We'll definitely look into it, thanks!

Great feedback for the claims service, thanks! But the rest...Oh no, that's not good at all! We'd love the opportunity to investigate what went wrong and address it in training if need be - if you're willing, please mail us your details so we can do so? Thanks, The MiWayMTB Team mtb@miway.co.za

Thanks for letting us know - we schmaak your thumbs up for the MiWayMTB show on SuperSport! Next repeat of the Wellington SA Marathon Champs is on tomorrow at 16h45 on Ch206 just in case you missed it. Don't forget that you can follow us on Facebook for weekly updates of the show's TV schedule. Enjoy! The MiWayMTB Team

We hear you! Just to let you know that we'll pass your feedback on to our Client Services Department. And if you're willing, we'd love to give you a courtesy call - feel free to mail us your contact details if you don't mind us touching base. Regards, The MiWayMTB Team mtb@miway.co.za

Just a quick note to say thanks so much for the thumbs up and positive review! The MiWayMTB Team

That's great feedback to hear, thanks! However, it's not great for CycleLab, our service partner. We'd like the opportunity to find out what went wrong with your assessment and address this with them - if you're willing of course. Please drop us a mail on mtb@miway.co.za with your details so we can trace your claim and take it up with Cyclelab? Thanks, The MiWayMTB Team

Hi there, Thanks for making contact with us on Facebook and Hellopeter and for giving us the opportunity to address your concerns. Vivian spoke with you earlier and explained that the amount your bike was insured for was indeed the full amount of R21,000. All the nitty gritty detail is in our response to your Hellopeter comment here: http://www.hellopeter.com/company-zone/update-response?report=917682. Again, we apologise for keeping you on hold and for any confusion our Policy Wording caused you! Don't hesitate to contact us should you have any more queries with regards to your bike's insurance. Anyone else needing their bicycle insurance queries answered, please feel free to drop us a mail and we'll help you as best we can! Thanks, The MiWayMTB Team mtb@miway.co.za

Hi there, Sorry for the misunderstanding! We were not addressing the issue of insurance cover for cars when parked at a bike park during a bike ride. Our client's case is specific to his car being parked outside of his residence, in an open street, and so of course we are referring to him taking his valuables (e.g. his GPS or sunglasses) into his house instead of leaving them in his car. Each person's incident is obviously unique with lots of possibilities and therefore each is evaluated on its own merit. Locking valuables away in your boot or cubbyhole is a condition of cover that is generally standard in all insurance policies - double-check with your insurer how this could apply to you. Generally though, whether parking your car at a race; at a bike park; or at a friend's house and so forth, we suggest taking the same precautions as much as reasonably possible to protect your valuables and ensure you meet the terms and conditions of your insurance policy. Cyclists and MTBers included. Thanks for your comment - insurance is a subject where people traditionally have lots of questions. Feel free to email us (marketing@miway.co.za) if you have any more and we'll get back to you first thing tomorrow morning! Kind regards, The MiWay Team

Hi everyone, What an interesting read! We can see that a lot of you have concerns regarding the terms and conditions of your insurance policies. For MiWay clients, please remember that we are always willing to listen to and/ resolve your concerns. We even have a dedicated transparent webpage on our website where you can submit your comments or queries and receive timeous feedback! For non-MiWay clients, we urge you to contact your insurer and get the answers you need to ensure that you understand your policy wording in full and know what you are and are not covered for. @Marterlpypie: we’re happy that your concerns have been resolved, and your claim settled. For future, we suggest that when you have no space left in your cubbyhole or boot, that you take due care and remove the valuable items from your car when parking on an open street. Taking these kinds of simple precautions will ensure that you always have a valid claim and are covered in full! For any queries with regards to MiWay policies, please call us on 0860 64 64 64 or visit our comments section on our website (http://www.miway.co.za/compliments-and-complaints). Should you have any queries directly relating to this thread, please feel free to email marketing@miway.co.za.

Thanks everyone - all great suggestions...! You can also post your comments and feedback on our Facebook wall any time. www.facebook.com/miwaymtb

Ok great thanks - all awesome input! What about more product reviews? Or perhaps some race reviews targeted at non-elite riders? Keep the suggestions coming - we're taking notes!