Garmin Here, where did you hand the unit in? <?: prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Our policy is as follows, when we receive the unit we will run it on our diagnostics equipment and confirm the fault if any, once this process has been completed (approx 5 min) we then issue a instruction that should the unit still be under warrantee for it to be replaced with a new unit should the specific model still be in production or in this case if you where to be prepared to pay in the difference with a upgraded model, we then ship the unit to you address of choice via Ram Couriers all in a matter of three to four days, not bad if i may say so myself. Should the dealer take its time in sending the unit to the repair centrre this will obviously delay the process. As for the data on the unit, we urge all our clients to rather back up the data on training centre or motionbased after each ride to minimize the amount of data that could be "lost". Please let me know if there is anything we can do to assist? Garmin, jason@garmin.co.za
