We did chat about it, and I told them what I think regarding a simple phone call and how we discussed everything before hand which they have now gone against. They acknowledged it was wrong but there is nothing they can do now and they have expenses. Honestly in my business I take small knocks all the time to make my customers happy, if something goes wrong ether I loose or if I have a understanding customer we come to a agreement were we both loose equally yes they don't want to loose money on a deal and no one is in business to loose money but loosing a customer over R1670 is it really worth it? To mess up that badly and not say we can do something on the price or don't worry about paying for the labour especially for a long term customer. To admit you where wrong and then still charge the customer full price? I'm not fighting with anyone. I'm sure they a great bike shop in most parts and Iv always had good service and everyone has their bad days I just honestly don't feel like going there again on principle, it was wrong and is not how you do business
