longweasel

Looking for a group ride to ride MTB in the Dainfern fourways Kylami Area. 2-3 rides during the week and some biggies over the weekend. Cheers Wes

Dropper post sinks the seat post down on narly drops etc and makes sure you stay a man virgin

Dropper post sinks the seat post down on narly drops etc and makes sure you stay a man virgin

I'm so impressed with my anthem 29er, the ctd suspension really makes it feel like 3 bikes in one, having ridden yeti 575's ibis and the like I would definitely say stick with the giant. The maestro seems to be a copy of my mojo's dw link and performs the same. The spaz is awesome just more xc marathon oriented

The MTB looks more expensive than the Motorbike

It will definitely be good for long wheelies..

Iam about to enter, who else is joining in?

Just been through something very similar, i have now named and shamed as it seems that the Cajees Roodepoort wasnt to worried about customer satisfaction. They just want to make the problem go away. I reckon its time for action. Starting with reasonable prices!! https://community.bikehub.co.za/topic/104838-bike-shop-sells-cracked-frame-and-tries-to-hide-it/page__st__20__gopid__1434032#entry1434032

So you make up your own mind, we gave Cajees in Roodepoort the chance to explain themselves. They may have given a new bike but it was still an extremely negative experience. In fact we were commenting how difficult it was to buy a bike in general with all the shops around, no stock wrong sizes colors price lack of advise etc etc. The customer is indeed not always right.I think i will be importing my next bike

So we are almost there now, they have replaced the bike which is a good showing. It gives credence to the fact that they did something wrong or that something went wrong. He is sending a final request for an explanation. We all deserve to know what happened. As to the speculation from some it is now sorted as the shop took responsibility. Im still not satisfied as they tried to cover it up. So if they let us know what happened we will not have to name and shame. All we want is the truth. If it was the mechanic then so be it, if it goes further well... one way or another they sold a bike with a cracked frame and they tried to cover it up with paint.

I cant see that it would be a warranty claim, seen as someone tried to paint over the crack.This whole thing would be resolved quicker if that person would come forward and admit it.Seen as it wasn't and couldn't have been the customer it leaves us with very few alternatives.

I suppose that a new bike will be ready, I cant believe that they will drag the supplier in. Even if they did they shouldn't involve the customer as that is their problem. They should replace the bike and sort out the rest for themselves. By involving the supplier they are admitting that it is not the customers fault and therefore should not delay in replacing it

...so I call them at 5pm yesterday, after the promised call didn't materialise. They said they have the rep coming through this morning ("but definitely by Wednesday!") to look at the frame. This is after the guys told me on Sunday that they would get a new frame for me and start putting it together. I am smelling a serious rat in this... I have given him till lunch to get back to me, failing which I will go have a friendly chat. He still maintains it will all be fine and they will have the bike ready by Wednesday morning!

Its so good to see the consumer having the power again.With all the changes, CPA, Massmart, Internet and so on. We are all in business so the reverse is always true hence wanting to give them a chance. However having been overseas and seeing how they handle customer services we have a long way to go. A gift for the inconvenience or swiftly dealing with the issue would go a long way. So lets see what they do. If not, we will have to dance!

I hear you man. We have given them 2 days to respond and pending the outcome of that I will be naming them. I just want to give the whole story when it is done. So the ball is in their court. If need be I can use the pressure built up from here. In the long run I will open it up to protect other buyers.

Thanks for the insight, but seeing the bike in person you would see the other little dents on the underside, as to the theory of a scratch, no ways, they have layered paint over it. I have seen a road frame dented in this way at another shop. They tried to sell to me for next to nothing but I said no thank you I like my teeth.

I reckon it was the mechanic, I said a carbon upgrade would suffice. its so difficult!!

The photo comes out nice and clear, when he asked the management to find the crack they couldn't, it is a bit underneath and the paint almost looks like there is plastic on it. The first time he went in there were hassles upgrading the wheels so he had been back 2-3 times, he thought nothing of it when he finally got the bike almost a week after paying for it, he just wanted to get out of there

My Brother in law buys a new bike from a Bike Shop (whom we wont mention just yet) as we have given them the chance to rectify the problem. On his first ride at the cheese farm on Saturday he passes the bike to me over a fence. Staring me in the face as I hold the bike above my head looking under the top tube is the crack.First thought is how did we miss this... Easy they tried to cover it up with paint or tipex. I only saw the dent from underneath and then in the sunlight saw the crack. We reckon they put the bike in a bike stand to work on the brakes which needed to be bled and over clamped it. They must have heard the crack or seen the dent because it was bad. :thumbdown:

Yip it is

I have the option to trade my Vanilla for a Talas. What say you?

Sounds like the start of a debate on pricing again. I hear you just pay it and get it done.Focus on riding and nothing else matters.Like i always say if this is the biggest problem in our lives, we have it good!

Hmm good idea, if he did that he would declare it on the way out? Now you have to wonder how much it will be for the bike box.What if he is traveling with someone split it up and called it spares?

A mate of mine is going to the states this week and wants to bring back a whole bike. What will he have to pay on the way back in? what will the duties and vat be. The LBS says their prices are the same round about 7% more expensive. Checked it out its more like 14% Has anyone brought a bike back and what was your experience. What is the best way to get hold of a new bike? what about warranties.Why cant the prices just be relevant so that we dont feel forced to take our business elsewhere.