wannabesub3

Agreed some of them help when they are there, and agreed they are busy people, but dont you think that your staff compliment should buy into your business strategy, If I owned a bike shop I would bend over backwards for a customer, after all they are your future, and no matter how small the spend, keep them happy and the small spenders become the big ones, and a happy customer keeps coming back, happy customers have lots of freinds, they i turn have lots of freinds, see were i'm going with this.........I'ts all about service delivery.

Agreed, but how many bike shop owners actually manage their stores themselves dont know of many, think about it when last did Andrew ask if he could be of Assistance, or Fritz for that matter, many employ people who know jack sh*t about bikes except of course that most have two wheels, they dont realize that we are passionate about the sport, so when you have an individual who earns a salary and has no interest, why should they bother with you........My advice buy online you dont have to deal with bad service delivery.

I dont think they are making to much money, I think it's a common problem with service in Sunny South Africa, basically non existant, and the attitude of if you dont like it lump it, reckon that if they changed there attitude they would then make money, people say the industry is in trouble, maybe they should realize that consumers will support them more if they offered decent service, remember without us they are nothing, but they seem to think it's the other way around, a stupid example!!!!! If I order something from Total Cycling in the UK I get it delivered to my door quicker, and often cheaper than the local shops can.