In the first week of February, my son’s Zwift child account was deleted without warning or explanation. When I enquired about this, the Zwift agent’s reply was that “Over the past several months we have been working on updating documentation around child accounts to meet compliance requirements. During this time, we have made several attempts via email to contact guardians requesting an updated consent form and warning of account deletions should we not receive the updated form”, and that my child’s account was deleted during this process. Apparently, the only way around this was for me to register him for a new account. I could find no trace of any of these “attempts” in my inbox. Of course this could have slipped through, so I asked the agent to kindly forward an example of one of these attempts. I also re-registered a child’s account on Feb 9. It is now Feb 16, and despite 3 further enquiries from me, I have not had a single further response from Zwift, neither has the re-registration been effected. I posted this on the Zwift Facebook page, but within minutes the post seems to have been removed by them. I am baffled by this level of service from a reputable company like Zwift. What I find even stranger, is how this episode contrasts with past experiences. The first time I registered my son’s child account, things happened literally within hours, and the agents were extremely helpful. Of course I can simply move to a different platform; however, I have put many hours into creating a whole bunch of workouts in Zwift. Has anyone else had a similar experience? Any advice? Franclo
