I dont need too much from a bike shop. The the following 3 items are absolutely critical: Communication, tell me whats going on, get back to me Follow through on promises, if you say the bike will be ready at 2, make sure is ready at two. I understand things go wrong and sometimes you cant get it done, but then see line above Don't screw me over, we set you this that or the next thing cos it would only cost R200, see the top line, communicate, if you think I need major work done or something replaced give me a call. And adding stans to my wheels freaks me out. What if i was running some other sealant in the tyres. Just my 2c