TerryT

Thank u for info.

It all depend on mileage done and terain, No one said the ring is done on 1 chain, Serious daily cross country training and serious cross country racing, No issue with set up as bike is regularly serviced by a top mechanic, The issue is not durability, it is part availability.

32Gold 3mm- not sure of the diff models but were told 3mm, for an Epic S Works, It is the ring that is not in stock any ware, if u can help ill take 2,

32 Gold- it is the one that is not in stock, The SRAM Rep is fully aware of this order,

Jip- u are so correct, we also love the product, but cannot get parts….. And that is crap,

In Nov 2016 purchased for my son a complete group set- SRAM Eagle XX1 Gold including crank set, Already back then SRAM struggled to supply the crank, Now replaced the chain, BUT ALSO NEED TO REPLACE THE CHAIN RING, SRAM cannot supply the gold chain ring - they just don't have stock…... So have a new chain, with an old chain ring, that chain will go bust soon-Thank you SRAM, Beware of SRAM, they do not carry stock. Let me say we love the Eagle XX1 Gold, but cannot get parts…...

Go read News 24 Business Section on Bike Importer Price Fixing dated 22/12/2016,-Final Blow for Bicycle Cartel- Omnico & Coolheart.

Why would they not use the S-Works name on the frame?

Specialized cannot supply the correct color, Melrose Arch cannot do the upgrade as they did not process the warranty claim, Centurion is just refusing to help, to do an upgrade, The branch is representing the Specialized brand, they are acting on behalf of the mother company, the mother company should control their dealers,

Thank you for the advice, will do so.

I have purchased 3 mountain bikes within the last year, Specialized Epic Comp, Elite & Expert for me & two sons, So handed over serious money, for some serious machines, all cash purchase to dealer, Specialized Concept Cyclery Melrose Arch sold all 3 bikes, i can only compliment this dealer for always being there whenever i called upon them, good solid relationship with good guidance/advice, Then my nightmare started when i had to deal with Specialized Cyclery Centurion-Graham in particular, Cannot believe the rudeness of this person, his way or the highway…. Was negotiating a private purchase being advertised on Bikehub- a 2014 Orange Epic Expert World, Noticed before the sale was concluded a crack on the front steering/front arm as well as bottom of frame at crank section, because the bike was sold by Lynwood, Centurion branch processed the warranty claim(same dealer owners) Being misled by Centurion-graham that frame was couriered to Specialized SA to decide on frame replacement under warranty, i discovered speaking to Specialized SA that the frame was never couriered as stated-why would the dealer be dishonest about this? Asking Specialized SA if i could perhaps upgrade frame replacement to S-Works frame and pay in the difference i was informed to request this from dealer, centurion-Graham just refuse to accommodate this request without any valid explanation, becoming aggressive through this discussion,stating they will never do this, Later informed that only paint crack marks, frame not cracked-never the less Specialized SA opted to replace the frame(WOW), but could not supply the orange colour as they are out of stock, Speaking to my dealer Concept Cyclery Specialized Melrose Arch i was informed if they processed the warranty they would gladly assist with S-Works frame replacement upgrade with a pay in fee cost of R14k, A cost i would gladly pay, Mentioning this to Centurion graham he even became more aggressive stating he will not accommodate any such request,that he is not interested in my request, i have no choice, the frame will be replaced with a white frame, that's how it is….end of story, Thank you specialized for showing your true colours when asking for assistance, this is one of your approved dealers, so i take it they act on your behalf, POOR POOR CLIENT SERVICE, Keep your white frame replacement, & return the damaged orange frame if this is how your want to treat clients, as i am not interested in you forcing me to take your ugly white frame, Why should i continue to support this brand, From-soon x specialized client.

Specialized Centurion-People don't forget how you treat them, don't see this shop lasting…. For Riana & Yashmina @ Concept Cyclery--A big thank you for always being there, Your new shop- AWESOME….By far the best Concept shop i have ever had dealings with,