As bike (and accessory) owners we are all probably guilty of jumping on the back of our LBS or the distributor if things break and we aren't serviced immediately (or its our fault or the thing is out of warranty). Over the last week to 10 days, I stripped an internal bearing on my Kickr 3 (a first apparently) and wasn't looking forward to the 7-10 day working process of having the device swopped out and/or repaired, given the opinions of some folk on the Hub, resulting from their dealings with the guys at Wahoo ZA (BuyCycle/Ikhambi). I have to say though, I had nothing but fantastic service from Sean and all the folk at Wahoo ZA, from my first interaction on the phone yesterday, with Sean calmly talking (a bloody irritated) me through the process, to his efforts at their offices to troubleshoot the problem and then sending me on my way with a new unit within an hour of getting there. We've all spent a lot of money on our toys but we should also remember that these guys have a business to run and as much as they are cyclists themselves and want to keep everyone happy, that the reality of business does get in the way - we should cut them as much slack as they give us a great product (and remember that we bought in the first place). Happy trails folks S.
