Returning goods for repair overseas

[Organic]

Just an update on this for others in the same position:

• The new charger didn't fix the problem.
  
• The SARS Customs call centre said I should get a DA 65 form, fill it in, take it to the SARS office in Cape Town (22 Hans Strydom), get them to check it, and then send that with the parcel.
  
• The SARS office at 22 Hans Strydom avenue said the call centre doesn't know what they're talking about.
  
• The post office said I just need a letter from the agents saying it was a repair. They gave me another SARS phone number.
  
• The other SARS number gave me another SARS number
  
• The next SARS number (021 534 7435) seemed to be on the ball. They said no forms necessary - just keep your proof of payment of VAT from when you originally received the light from overseas, and if the post office asks for VAT, show them the documents.
  

How well this procedure works I'm not sure, but I'm going to try it.

[GrumpyOldGuy]

Just an update on this for others in the same position:

• The new charger didn't fix the problem.
  
• The SARS Customs call centre said I should get a DA 65 form, fill it in, take it to the SARS office in Cape Town (22 Hans Strydom), get them to check it, and then send that with the parcel.
  
• The SARS office at 22 Hans Strydom avenue said the call centre doesn't know what they're talking about.
  
• The post office said I just need a letter from the agents saying it was a repair. They gave me another SARS phone number.
  
• The other SARS number gave me another SARS number
  
• The next SARS number (021 534 7435) seemed to be on the ball. They said no forms necessary - just keep your proof of payment of VAT from when you originally received the light from overseas, and if the post office asks for VAT, show them the documents.
  

How well this procedure works I'm not sure, but I'm going to try it.

 

- Yeah, as I said, not easy, you will live on Prozac for the next three months trying to do it yourself.

 

If it has to go back use a courier like Fedex or DHL or similar, they do all this documentation for you, unfortunately yes, it costs more, but that's the price you pay for any kind of service here. Sadly.!

[Organic]

- Yeah, as I said, not easy, you will live on Prozac for the next three months trying to do it yourself.

 

If it has to go back use a courier like Fedex or DHL or similar, they do all this documentation for you, unfortunately yes, it costs more, but that's the price you pay for any kind of service here. Sadly.!

 

Courier will cost an extra R400 or so, which is more than the VAT. So at worst I'll just pay VAT again.

[Organic]

In case anybody is interested, I sent the light (Exposure Diablo Mk3) via regular mail (~R200). It took 6 days to get the UK. They fixed it in a day and mailed it back. It took just less than 2 weeks to get back (also via SAPO/Royal Mail), including the long weekend.

 

No extra charges.

 

So, I'm impressed with the post office, and very impressed with the service from Exposure.