Deuter backup service

[bak2basiks]

 

 

 

 

 

Dear Hubbers,

 

Last year, I bought a Deuter HydroLite 3.0 hydration backpack at Cape Union Mart. I used it at most 4 or 5 times last year, as I bought it during winter and was out on the bike in the bush very little. Early, September, I broke my arm on one of my rides and stopped mountain biking for a few months. That day I broke it, I came home unaware of the status of my arm (until late evening), and cleaned my bike and my kit of which I cleaned my hydration backpack's  bladder.

 

After cleaning the bladder, I dumped it in the fridge, but I forgot to throw the orange clamp that closes the bladder in the fridge too. Subsequently, the clamp got misplaced and lost and I have been unable to find it since then. Hence, I've not used my hydration bag ever again, but relied on two water bottles instead. In the meanwhile, I looked around for a replacement bladder, but they were extremely expensive +/-R250 for a decent one and they did not look like that in the deuter.

 

Today, I decided that I'll contact Deuter via they web e-mail portal to order a clamp. My reasoning was that it might cost less to order the clamp, pay for it and ship it here, rather than buy a new bladder or a new hydration pack.

 

After sending them an email via their website email client at 10:38, they responded with:

 

"we will send you the requested clip for free to

mentioned address.

Best regards

Julia

Deuter

Sport GmbH & Co. KG"

at 11:26.

 

I have never experienced such excellent backup service before in my life. Usually companies allow you to contact them via the email client on their website, but the quickest response I every received was 3 days later.

 

I thought I would share this with the rest of you and I think that this type of backup service is what people would like to experience.

 

Many thumbs up  and a round of applause to Deuter

 

Regards

 

edit: Title; 

 

and might I add that Cape Union Mart's role in this was excellent. They contacted me first via e-mail and got back to me as soon as Deuter contacted me......Also, round of applause to Cape Union Mart

 

bak2basiks2008-02-07 05:45:10

[Napalm]

Ze Germans are very good at zees sings. 

[TheLegend]

 

Ze Germans are very good at zees sings. 

 

 

lets wait and see about another german company: contacted adidas germany today because of my running shoes - they don't perform as they should...but I trust in ze germs!