UPDATE - Activity Card Refund after the fire

[Captain Fastbastard Mayhem]

Hey guys,

 

Just been notified of the process for getting a refund on your activity card. 

 

Here goes:

 

You need to bring:

 

• ID
• Proof of Account (will be a bank transfer)
• Activity Permit

 

• You can ONLY get a refund at the Tokai ticket office, on the right hand side just before the manor house. Cape Town Tourism will not be able to manage the refund
• Your date of purchase will be taken into account when calculating the refund, as well as an administration charge of R 30 per transaction. 

EG: If you have 6 months left on your card - 50% of cost @ R 430 (minus R 30 admin charge) = R 215 - R 30 = R 185 refund

 

• Once the refund has taken place and your card has been handed back, you MAY NOT cycle anywhere in the park. That includes lower Tokai, the front of Table Mountain, Cape Point, Silvermine or any other SANParks controlled area.

 

If you're wondering whether they'll let you through the security checkpoint near the picnic area, they will. Just tell them you're there to hand in your activity card for a refund, and as long as that is why you're there, you'll be fine. 

 

 

For further enquiries please call the Tokai Sales office on 021 712 7471 ( office hours Monday to Friday) 

Edited March 30, 2015 by El Capitan

[Redlight]

Suck me sideways, a R30 handling Fee? ?

[Captain Fastbastard Mayhem]

sorry, should read admin fee. There was no mention of a handling fee in the original mail. Amended - thanks for highlighting it.