Holdfast excellent service

[Ferro]

So i thought I would share my recent positive experience.

 

The thumb release of my Holdfast Lite broke off. i mailed Holdfast a query about it. They quickly replied and without querying proof of purchase and long stories they said they would collect it and repair it. Which they did and they actually replaced some of the old parts with upgrades! The rack was then delivered to my house.

 

In the current climate where it seems some manufacturers/agents are trying to dodge taking responsibility, Holdfast took ownership of the problem and provided a service above and way beyond the current standard.

 

Thanks to Vaughn and the guys.