EMS/Parcelforce woes

[partydave]

Hi guys, long time no *** praat.

 

I need some help with our useless postal service. Ordered some parts from UK and was sent via Parcelforce with priority, 7 days, but what they neglected to tell me was that once the package reaches SA, it goes over into EMS hands. Now my parcel has been stuck on "Delivery Agent - Johannesburg - PTT" for 2 weeks. I've tried sending multiple mails to their customer service address(es) and the invoice request address. The customer contact number on their website says it's not available and the SAPO number puts you on hold for hours. 

 

I have no idea where to go from here, any advice?

 

As an aside, the package still needs to be routed to Namibia, so it can't be out for delivery yet.

 

URGH!

Edited January 9, 2020 by partydave