Imports and warranties

[steven]

Mark, regarding your question about servicing SHIMANO which is imported thru dealers whom you list.We as the Authorised distributors of Shimano for S.Africa service and back up all items . Please note however that every Shimano part produced has a special production code on it. Normally some items are supplied to our local market as clearance stock as the production changes and improvements to the product change,so you will find serial numbers dating back sometimes in excess of 3 years.

We will service any Shimano product and help the consumer as best as possible however there would be a cost involved depending on circumstances and these items would have to go to your local Lbs whom in turn send it to us.For your information we are responsible for all Shimano Products imported thru all Local BIke importers. Probike are one of the largest suppliers of fully equiped Shimano Bikes as they get 100 % back up and parts are readily available,because our service #1

 

NOTHING COMES CLOSE TO SHIMANO.

 

stephen@coolheat.co.za

[markStockton]

 

Mark' date=' regarding your question about servicing SHIMANO which is imported thru dealers whom you list.We as the Authorised distributors of Shimano for S.Africa service and back up all items . Please note however that every Shimano part produced has a special production code on it. Normally some items are supplied to our local market as clearance stock as the production changes and improvements to the product change,so you will find serial numbers dating back sometimes in excess of 3 years.

We will service any Shimano product and help the consumer as best as possible however there would be a cost involved depending on circumstances and these items would have to go to your local Lbs whom in turn send it to us.For your information we are responsible for all Shimano Products imported thru all Local BIke importers. Probike are one of the largest suppliers of fully equiped Shimano Bikes as they get 100 % back up and parts are readily available,because our service #1

 

NOTHING COMES CLOSE TO SHIMANO.

 

stephen@coolheat.co.za

[/quote']

 

It would seem that the LBS has largely spread a lot of rumors and untruths regarding Coolheat.  

 

I suppose there is nothing new in blaming the distributor. It happens all the time in all retail area's.

 

Stephen I'm going to drop you a mail about some Shimano parts I've been waiting months for that my LBS can't seen to get.