Great service from a fellow hubber

[Iwan Kemp]

Big thanks to Andre (morewoodkid) and Travis at Rush Sports for their great service last week.

 

Have been threatening to send my I9 wheelset for a service, but couldn't bare being without them. Finally decided to take Andre up on his word to get them back to me in the same week I would send them

 

Plan was to send them from CT on a Mon, arrive in PMB on Wed, service them them and send them back Wed afternoon to be back in CT on Fri...just in time for the weekend. Possible, but you know couriers and local service. Anyway, due to hassles on my side I only got them away on the Thu. Arrived there late Mon afternoon.

Travis phoned me Tue morning to let me know they were there and that he would take them apart ASAP and let me know what's cutting. I phoned back a bit later to chat about something else at which time Andre gave me a run down of what they've done and how much it would cost.

 

A bit later Travis phones me to to let me know he's done, what the cost is and to confirm my ad. Brilliant.

 

Thu morning the courier rocks up at my work with a shiny set of I9 wheels.

 

Brilliant. Thanks a lot guys. Wheels are spinning like you won't believe and you stuck to your word.

 

PS. It gets better. Andre phoned me this afternoon to ask if I'm happy with the wheels and if everything went okay with the courier back to me. What the heck. I was actually caught off guard when he phoned. Didn't have a clue why he would phone...an importer phoning to check if you're happy with the service you got..? What is this country coming to!?

 

Thanks Andre & Travis. Enough typing for one week.