This also sound sooooo familiar!!!!!!!

[Guest Big H]

Overheard: 

 

"It's no secret to anyone who has ever endured an encounter with a grease-stained,(in RSA it should be ...... a young boy who has never seen the inside of a workshop trying to sell overpriced thingies to unsuspecting nouveu cyclists!!!!!!!!) eye-rolling, heavily sighing bicycle shop employee that customer service in this industry has historically ranged from sullen to supercilious to overtly hateful. (It's one of the few retail industries where a condition for employment seems to be utter contempt for the customer, says one industry executive)." -- New York Times, Nov. 6, 2006

[slowjoe]

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