Inefficiency in the cycling industry?

[speshie]

chain reaction is the best... they made a cock up with me once though... they sent me an x9 derailur instead of x7... hahah now that is stylish messing up (:

[Weight Weenie]

Maybe your shop is not getting the bikes from the local distributors ? Or they have an account thats in arrears so cytek wont supply ?

[Skywalker01]

Stock is a problem i am told

Edited November 19, 2010 by Skywalker01

[Slave]

With the recession, I guess it is hard to supply stock.

And even suppliers are not holding loads of stock.

 

My view.

It is tough out there.

 

All the more reason to make sure that the order is correct. A tough economy is a pisspoor excuse for bad service.

 

The way I see it, is that suppilers just really don't give a toss. Oh, he wants black pedals but we only have silver. We'll send those instead because it will be so much of a ballache to exchange them that the customer will just accept it.

 

If it were me, I would get hold of the suppliers and get them to ither deliver the goods zachery as ordered or make a full refund. Oh and place an extra order with them if they are unable to rectify and tell them that payment will be made on receipt. Then cancel the order when you get notified it has been despatched.

[Abd7]

Hahaa thankfully i wont have to resort to those measures

 

1:Bikes

From cytek/Merida themselves:

HI There

 

Yes, this is true, we are sold out and even though there is stock coming in December, it’s also sold out

 

they will get one so but you have to be patient

Guess il be waiting then

 

2: Online shop

 

Will be sending a courier on monday to pick up the wrong items and deliver the correct ones

 

Was sorted out efficiently

Edited November 19, 2010 by SkyW

[Buell]

I have noticed that it is not just the Cycling industry, looking for good brand in Motorcycle helmet and most motorcycle dealers have to order in for you or the suppliers are out of stock.Have a look at show room floors fewer motorcycles on the floors compared to 3 years ago.Importers bringing in smaller stock holdings.

The running shoe industry is also tight at the moment, suppliers get shoes in and then they out of stock quickly and then a few weeks later thay have stock in again.If you looking for something specialised they have no stock or it's still coming ( racing shoes or spikes )

I am sure it will be the same if you looking for good brands and models in Hi-Fi's, Tv's etc

It is just the signs of the times at present and the recession is still effecting buying patterns.

I also think due to allot of business been done on-line, suppliers are forced to keep smaller stock holdings and when they run out, there is a time wait for new stock to arrive.

Wholesalers and suppliers are placed in a situation when ordering in new stock. Unlike when people buy on-line say from(CRC) there is only a few days wait and the goods arrive.

For a supplier and wholesaler there is shipping to take into consideration, clearing through customs and then transport in out of customs etc. This can all take weeks to complete provided everything goes quickly through customs.

So in a nutshell it is just not the Cycling Industry, smaller stock holdings are kept by suppliers and its due to the economic conditions we are living in at the moment.

Frustrating as it can be, I have just got used to it as I think it will be here for awhile.I just order and wait.

[Andyr249]

TIA, need I say more.

 

Almost everything is inefficient these days.

[Caerus]

Dont take no crap - Get what you paid for or make a fuss. Its the only way. Consumers in this country are now so used to bad service from whatever industry its now become the norm, and the vast majority of people just accept it. I dont care what ever it is Im buying, I want the service I paying for - If you dont want too give it youre in the wrong industry .

 

Gosh I give my clients the best service - the person spending minumum charge will get the same service as the guy spending 20k on a job. Shouldnt matter, if I cant do the job I make sure they know where to go get it done, if there is a problem it will be rectified to the best of my abilty.

 

Thats just the way I roll, seems to work as business is getting busier & busier. A third branch in Cape Town hopefully next year