I have had only good things to say about the service I have received from Omnico , I had a crack in my GT ZASKAR ally frame and sent it into Lance, within 2 days of sending it off the warranty was confirmed . Now came the tricky bit , I spoke to lance personally and asked if I was able to pay in a difference and have my warranty frame upgraded to the carbon version ....No Problem was the response , he even sent 2 different size complete bikes to my LBS with carbon frames so i could decide on the one I liked more ( I am border line small/medium ). So not more than 3 days after that the bikes where returned and i had a brand spanking new team frame in my hands . In my opinion they went over and above anything I would of expected !!! Just to add it seems all the problems are around zaskar 100 frames , it sounds like the issue is a lack of support from the international supplier getting frames for Omnico , so those poor oaks are probably dreading every one that comes in.