CRC sent the wrong fork!

[GLuvsMtb]

I had a similar issue a while back with an incorrect order that was sent to me. I got a pair of Campy shifters, cables and cassette in stead of a GoPro camera, race face blades and some other mtb goodies that I ordered.

I mailed them and asked what I was to do. I had to return the parcel at my own cost and they would then ship the correct goods.

I asked about the VAT and import duties and they said that they will mark the parcel replacement goods.

After a 6 week wait from sending the incorrect parcel back, I enquired about my parcel. They said that it was sent with the cheap courrier option, so no tracking number, but then said that they will send a replacement parcel with Parcelforce.

In the meantime some items went out of stock, so I substituted some of the order.

2 days later I get a parcel from CRC. It was my original parcel and I was forced to pay import duties and VAT again. I needed the camera to take footage for a race orginiser, so didn't argue about it.

I came back from the race and got another CRC parcel. The second parcel came through and I asked CRC how they would like to handle the matter.

They could reimburse me for all my postage and the additional import duties and VAT paid on the shipments and I would return the second parcel to them or I would keep the second parcel and forget about the whole thing. 2 months later I have not heard anything from them, so I will soon be selling off excess items in the second parcel to cover my costs.

I will think twice before using CRC again.

[RossW]

Gees, now I'm sucking air at both ends! Nipping big time.

 

I will accept to write VAT etc off as a bad experience - just want my postage refunded and the value of the fork.

 

Expensive lesson being learned.

[Whatsup!]

Why not just buy local next time and get all the support you need!

[RossW]

Why not just buy local next time and get all the support you need!

 

You took the words right out of my mouth!

 

With CWC and Buycycle around I think I made the wrong move and am paying for it now.

[Taps]

You took the words right out of my mouth!

 

With CWC and Buycycle around I think I made the wrong move and am paying for it now.

 

Don't stress, sometimes it goes pear shaped but mostly getting from overseas is hassle-free. The percentages must be heavily in favour of good experiences I would think.

[RossW]

In this case I will be an optimist until I get my dosh back ....

[Cassie]

I had a similar issue a while back with an incorrect order that was sent to me. I got a pair of Campy shifters, cables and cassette in stead of a GoPro camera, race face blades and some other mtb goodies that I ordered.

I mailed them and asked what I was to do. I had to return the parcel at my own cost and they would then ship the correct goods.

I asked about the VAT and import duties and they said that they will mark the parcel replacement goods.

After a 6 week wait from sending the incorrect parcel back, I enquired about my parcel. They said that it was sent with the cheap courrier option, so no tracking number, but then said that they will send a replacement parcel with Parcelforce.

In the meantime some items went out of stock, so I substituted some of the order.

2 days later I get a parcel from CRC. It was my original parcel and I was forced to pay import duties and VAT again. I needed the camera to take footage for a race orginiser, so didn't argue about it.

I came back from the race and got another CRC parcel. The second parcel came through and I asked CRC how they would like to handle the matter.

They could reimburse me for all my postage and the additional import duties and VAT paid on the shipments and I would return the second parcel to them or I would keep the second parcel and forget about the whole thing. 2 months later I have not heard anything from them, so I will soon be selling off excess items in the second parcel to cover my costs.

I will think twice before using CRC again.

 

So, If I'm corrcet here...YOU scored from this deal (i.e 2 x parcels)

 

I do not think CRC is bothered too much...they are a multi million dollar bussiness so your couple of rands bother in YOUR favour doesn't really bother them much! From all the Hub experiences thus far - most guys get the benefit - CRC doen's mind loosing /refunding / even telling cutomers to keep their stuff!!

 

So, I'm still in favour of CRC...although My eyes first goes to CWC website to check their stock & pricing...

Edited April 23, 2011 by Cassie