2012 MTN Gravel Travel XCM ... what a rip off

[swartpiet]

Howzit hubbers. Just to clear up a few things.

 

First of all Grumpy, we sincerely aplogize for the inconvenience you experienced. We will try our utmost best to further improve on our communications to all our participants.

 

Then regarding the accusation that the staff at registration was arrogant. Sjoe, Grumpy. My opinion is that you might have been so upset at that moment that you would have seen anyone as being arrogant that wouldnt comply with your request of riding without a board. We will have a talk with the girls but I know that they really do their best to smile and be friendly to thousands of participants at every race.

 

Regarding the actual issue of you not knowing that you had to pay for a board as well. The two screenshots below are snippets from the entry screen. If you have a SAS board the system picks it up and still gives you the option to buy a new board if you perhaps lost your existing one. In the second screenshot, if you dont have a sas number the system gives you the option to buy a number board with your entry. There are som guys out there that decide to only buy the number board at the race. But what Im getting to is that this is right at the top of your entry. If you missed it, you didnt read.

 

Regarding the price of the board. Lets take a quick look at what you get for your sas board at a once of cost of R30.

1) The board with built-in timing chip

2) A national seeding (based on your performance against the best riders in the country)

3) A series points standing

4) An identification while your in the race so that any non-rider (pirate riders) or even possible criminals on the route without a board can immediately be recognized. This helps the riders, the organizers and the land owners.

5) On the board is a cell no to be used for emergancy. You sms you board no to that cell no and get your medical details and contact sent back.

 

All this for a once of R30. I would say that is value for money.

 

Grumpy, I really hope that you will consider to do one of our races again. We have a high regard for each and every one of our participants. I personally hate it to have even one unhappy client. But it is impossible to keep everyone happy especially if we're working with thousands of participants.

 

I hope my response finds you all well.