Poor service from LBS (Cape Town)

[winesteyn]

Gents

 

I normally dont do this but i feel something has to be done about the poor service i receive from the bike stores. I have on been trying to get my hands on Specialized 2013 shoes since October. I have contacted two bike stores (Olympic cycles and Helderberg Cycle works) Both took my details as the stock hadn't arrived in SA for various reasons. They both promised they would call back as soon as the stock had arrived. Neither of these stores called me back despite me calling them approximately 5 times to inquire as i know for a fact the stock had arrived.

I have as yet sill not recieved a call and its now 3 months later. This is common practice for Olympic cycles and i can unfortunately say the the in-store service is no better.

 

At the same time i would like to commend CWC for their excellent service!! I have given up on Specialized and rather gone for a brand they stock purely due to better service levels.

[Amberdrake]

Heard BMT stellenbosch stocks specialized and give decent service.

[Let's Ride]

CWC, thumbs up.

[kosmonooit]

Perhaps its not really them but the Spez distribution channel ...but the communication could have/ should have been better.

 

Thing is we get used to bad service here, if someone wants to take my number to get back to me, I never bother because they never do, regardless of what industry.