Nikolais Posted May 22, 2015 Posted May 22, 2015 EDIT....After posting this up here on the Hub, Jared (From Yeti) got hold of me and offered an SB5C to use until my parts arrived. I was able to collect the bike that week and 2 weeks later my parts arrived.I would like to thank Jared for getting involved and sorting it all out for me.___________ I purchased a secondhand 2012 Yeti SB66 at the end of 2014.I currently have been without a bike since January (4 months!!!!) thanks to a crack that developed in the rear swingarm as well as a huge crack in the rocker link. This seems to be a problem with everyone that I have come across with an SB66...Initially my insurance company (iCycle) were extremely slow off the mark in dealing with my claim. My emails went unanswered for days and my broken bike sat with the appraiser for a month before a call was made on replacing the frame or just the swingarm and rocker link - That call should have taken a day.I also tried to contact the local Yeti Dealers right after my bike broke, they answered 2 of my mails then completely ignored all my follow up emails for 3 months!!!!! Then blamed it on moving stores, which is no excuse, it takes one minute to reply to an email from any Smartphone. Eventually iCycle got hold of the local dealers and my spares were ordered.The local Yeti dealers (Morningside Cycles) finally got me the parts last week (3months later) only to send the incorrect rocker link....!!!!! They somehow didn't know that the link for a 2012 SB66 is different from the one they sent.... So now 2 weeks after recieving the incorrect link I am still waiting a response on the arrival of my new link - I haven't even got confirmation that it had been airfreighted yet.The last email I got from Yeti was Monday (18 May), saying they will let me know when they have contacted Yeti International - It is now Friday, that's four days without a reply.... I didnt want to have to resort to posting this onto the internet - but I have been left with no option. iCycle and mainly Yeti Cycles South Africa, you guys have really done some major damage to your reputations with the way I have been treated.
JayR Posted May 22, 2015 Posted May 22, 2015 Hi Nikolais I must apologize for the poor service you have received. I can understand your frustration at not having a bike for so long. I am not aware of the contact that was made directly with ourselves. We did deal with your insurer. We were not able to get the parts in any decent time frame so based on the picture of the bike we stripped a bike that was our stock. This was packaged and unfortunately spent quite a while in the store waiting to be collected. I sincerely apologise for the wrong part being sent. Once I was made aware that it was the wrong part, It was immediately ordered and will be air freighted to us. I did ask that the insurer pass on my personal cell phone number so that we could resolve this ASAP. Please don't hesitate to give me a call to discuss. We'll get you riding again as soon as we can. Jared - 083 305 8560I purchased a secondhand 2012 Yeti SB66 at the end of 2014.I currently have been without a bike since January (4 months!!!!) thanks to a crack that developed in the rear swingarm as well as a huge crack in the rocker link. This seems to be a problem with everyone that I have come across with an SB66...Initially my insurance company (iCycle) were extremely slow off the mark in dealing with my claim. My emails went unanswered for days and my broken bike sat with the appraiser for a month before a call was made on replacing the frame or just the swingarm and rocker link - That call should have taken a day.I also tried to contact the local Yeti Dealers right after my bike broke, they answered 2 of my mails then completely ignored all my follow up emails for 3 months!!!!! Then blamed it on moving stores, which is no excuse, it takes one minute to reply to an email from any Smartphone. Eventually iCycle got hold of the local dealers and my spares were ordered.The local Yeti dealers (Morningside Cycles) finally got me the parts last week (3months later) only to send the incorrect rocker link....!!!!! They somehow didn't know that the link for a 2012 SB66 is different from the one they sent.... So now 2 weeks after recieving the incorrect link I am still waiting a response on the arrival of my new link - I haven't even got confirmation that it had been airfreighted yet.The last email I got from Yeti was Monday (18 May), saying they will let me know when they have contacted Yeti International - It is now Friday, that's four days without a reply.... I didnt want to have to resort to posting this onto the internet - but I have been left with no option. iCycle and mainly Yeti Cycles South Africa, you guys have really done some major damage to your reputations with the way I have been treated.
Nikolais Posted May 25, 2015 Author Posted May 25, 2015 Hi Nikolais I must apologize for the poor service you have received. I can understand your frustration at not having a bike for so long. I am not aware of the contact that was made directly with ourselves. We did deal with your insurer. We were not able to get the parts in any decent time frame so based on the picture of the bike we stripped a bike that was our stock. This was packaged and unfortunately spent quite a while in the store waiting to be collected. I sincerely apologise for the wrong part being sent. Once I was made aware that it was the wrong part, It was immediately ordered and will be air freighted to us. I did ask that the insurer pass on my personal cell phone number so that we could resolve this ASAP. Please don't hesitate to give me a call to discuss. We'll get you riding again as soon as we can. Jared - 083 305 8560Jared, this is the first apology I have received from either Yeti or iCycle, and ...... But....I have been waiting for almost a month for the new part to be airfreighted... airfreighting doesnt take this long, a few days max. My part should be made a priority, but it hasnt been.My emails to Colin and the emails from iCycle to Colin have also gone unanswered since last Monday... That is 7 days.... This is unacceptable. Also, the initial contact I had with Yeti locally was actually with you Jared, I have 2 emails from you from early Feb, then nothing..... Also I specified that my bike was a 2012 SB66, so there should not have been any confusion regarding the spares.
Nikolais Posted May 26, 2015 Author Posted May 26, 2015 UPDATE: It is now tuesday and I have still had no emails from Yeti since last Monday....It just seems to get worse
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