S-Works Power Saddle "exploded"

[PieterJvR]

So I sent Spez the photos last night and asked them for a official statement that "External forces" voids warranty and that Spez see sitting on a saddle as applying "External forces" that would indicate that sitting on a saddle will then by default void your warranty if it breaks as I would like to post it publicly.

 

Got a call from them just now. "Spez has decided to give me the benefit of the doubt and will replace my saddle due to them taking so long to resolve my query".

 

They will be sending me a replacement saddle and I can collect it from the shop within the next week. 

 

Good outcome, I think the highlighted bit gave them some additional motivation for them to replace your saddle. Unfortunate that it had to get to this point for them to replace it though

[LongDonkey]

Holy moly dude, you could drive a 4x4 into that pot hole and not see it again for days......

[MTB-More]

Ok so Spez let me know I could come pickup the replacement saddle.

 

I have to say thanks to the Spez shop and the guys working there was great. Don't want to name the shop for obvious reasons. Front end staff is always great to deal with and they seldom have control over the back office policies and warranty.

 

Through all of this their front end staff held up exceptional standards of service. Back office might need to play some catchup though.