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Problem uploading photo


BarrieBike

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Hi, trying to upload photo for an ad. Mini version of photo immediately appears in upload box, but upload symbol on photo just going round and round for many minutes.  

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1 hour ago, BarrieBike said:

Hi, trying to upload photo for an ad. Mini version of photo immediately appears in upload box, but upload symbol on photo just going round and round for many minutes.  

By mini you mean you've compressed it?

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No, I meant that I can see the photo in the upload photos box after I have clicked to upload it. Obviously it is small to fit in the uploads box, but it doesn't finalise the upload. I tried it from a different laptop, and the same happened - i.e. I could see the photo in the uploads box - and also the upload percentage (which I couldn't see on the first laptop), and when it gets to 100%, it gives a message - "Error during upload". 

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10 minutes ago, BarrieBike said:

I have just seen that the photo is HEIC format, could this be the problem?

Yes, that was the problem, photo from iPhone is HEIC format, which doesn't seem to transfer. Converted it to Jpeg and it worked fine. Apologies. 

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