Photo upload not working posting advert

[danielonel]

Put up and Ad this morning, but I am unable to upload any photos for this Ad.

No errors, no option to upload photos. 

[Nick]

Good morning,

We made some updates to the image uploader overnight to improve HEIC image support. Your browser may still be storing outdated data.

Please try performing a Hard Refresh on the advert creation form page:

• Windows/Linux: Hold Ctrl and press Shift + R
• Mac: Hold Command (Cmd ⌘) and press Shift + R

Please let me know if this does not fix the issue.

[cycologuy]

Hi team Bikehub,

Option for loading photos for ads to be posted seems to be down, describes photos however no link to add photos. 🤔 

Edited Saturday at 04:19 PM by Nick
Merged. Same topic.

[Nick]

48 minutes ago, cycologuy said:

Hi team Bikehub,

Option for loading photos for ads to be posted seems to be down, describes photos however no link to add photos. 🤔 

Please try performing a Hard Refresh on the advert form page:

• Windows/Linux: Hold Ctrl and press Shift + R
• Mac: Hold Command (Cmd ⌘) and press Shift + R
• Phone: Try a normal refresh. However, need to clear our your history and cached data to do a proper hard refresh.
• Try a difference device, or browser, or a private browser tab

[betaboy]

Looks like BH has upgraded from 12spd to 13spd. Just saying. LOL. 

[RobynE]

On 3/12/2025 at 9:51 AM, Nick said:

Good morning,

We made some updates to the image uploader overnight to improve HEIC image support. Your browser may still be storing outdated data.

Please try performing a Hard Refresh on the advert creation form page:

• Windows/Linux: Hold Ctrl and press Shift + R
• Mac: Hold Command (Cmd ⌘) and press Shift + R

Please let me know if this does not fix the issue.

How do we do this for mobile browser on iOS please? 

[Nick]

5 hours ago, RobynE said:

How do we do this for mobile browser on iOS please? 

1. Go to Settings → Safari.
2. Scroll down and tap Clear History and Website Data.
3. Confirm by selecting Clear History and Data.
4. Restart Safari and reload the page.

I hope that fixes the issue.