GARMIN SERVICE

[Schwynn]

You all will remember the Unhappy Chappy of a couple of weeks ago. Well, I handed in my Edge 305 yesterday just before lunch to be repaired. Garmin has replaced this unit once before without any problems. Guys, they just delivered a new unit to my doorstep a couple of minutes ago!!! HOW'S THAT FOR SERVICE!!!!

 

THANX TO EVERYBODY AT AVNIC! GREAT SERVICE, KEEP IT UP!!! Schwynn2009-01-21 07:32:13

[MtBryda]

I sent Jason, the director a pm last week, it was read. Wanted to confirm if I could bring in my Forerunner50 to have the battery replaced on the watch, HR and footpod. No reply from him.

Bye bye Garmin, hello Polar my new friend

[spano]

took my edge 305 to avnic this morning, they said I will have a new unit within 5-6 days!!!

 

cant complain about that!

[DawieO]

I have had nothing but great service from AVNIC over the years.  I have had a number of GPS's including aviation and general use units, and on the rare occassions when I had issues they were always prompt and efficient and never failed to impress.

 

The 305's seemed to be particularly problematic and I went through 3 units before upgrading to a 705.   Every time they were there and willing to replace under warranty.

 

PS, the 705 is THE BUSINESS!

[ShaughnK]

I sent Jason' date=' the director a pm last week,[/quote']

 

Why didnt you just call Avnic  or maybe drop their helpdesk a mail ?

[Schwynn]

I sent Jason' date=' the director a pm last week,[/quote']

 

?

 

Why didnt you just call Avnic ?or maybe drop their helpdesk a mail ?

 

That's what I did. Called Avnic, asked for technical, discussed problem with technician, took unit there myself and, the rest is history!!!

 

Oh yes, remember! The outcome of any situation is directly proportional to your attitude Schwynn2009-01-21 08:18:09

[spano]

these guys truly are awesome!!!!!

 

took my garmin to them on wednesday for a warranty claim, just courier handed me my new unit 5 min ago!!!

 

well done! 

[Guest Big H]

You all will remember the Unhappy Chappy of a couple of weeks ago. Well' date=' I handed in my Edge 305 yesterday just before lunch to be repaired. Garmin has replaced this unit once before without any problems. Guys, they just delivered a new unit to my doorstep a couple of minutes ago!!! HOW'S THAT FOR SERVICE!!!!
THANX TO EVERYBODY AT AVNIC! GREAT SERVICE, KEEP IT UP!!! [/quote']

 

If they keep on replacing units like this they may have to close their doors like WALCO in Egoli soon!!!!!!!!

[Spartan SL]

Sent in my unit for repair to Garmin. Received a new unit post-haste. Very impressed. Well done Garmin.

[jmaccelari]

I replaced 2 Edge 305s with them - no problems. The early ones

seemed very dodgy. I was a little dubious, but upgraded to a 705

about a year ago.

 

All I can say is it's a $#%^ing fantastic unit!!!

 

It navigated me home from the Fast One today. Yep, I know the route,

but it was fun having the Garmin telling me exactly how far I had to go...

 

[AfterDark]

Well you guys either race for the Garmin team or just had better luck than I. Had problems with a 705 and gave to Garmin rep in person - were promised a three day turn-around. Guess three days and 6 weeks are more or less the same down here in Africa. No feedback, and it came down to constant nagging from my side and lots of promises on Garmin's side. So sorry guys - I cant join the crowd and applaud Garmin's service.

[DCM Chrome]

Be so kind as to give me a call first thing in the morning so that we can resolve the matter. I would also love to know the name of the rep that you gave the unit to. Jason +27112519993

[Jaco Steyn]

If I may add my 2c's worth. I only have the utmost of confidence in both Garmin products and Avnic. I have a 10 year old Garmin GPS12, which is still going as strong as when I first purchased it 10 years ago. I used this GPS mainly for hiking, but also as a back up to view time and distance on larger races such as the Argus and 94.7 to download the route from the GPS to view in amongst other Google Earth. A cycling buddy has an Edge 305 (same as me) and the cadence sensor's battery cover got lost during training. This was replaced FREE OF CHARGE by Avnic. They were under no obligation to do so, nor did my cycling buddy expect it of them or ask it from them. They just did it out of their own accord. But the reality unfortunately is that things do sometimes break. What distinguishes a good company from an excellent one is how they treat their customers when this unfortunate breakdown happens, and I think this is where Avnic most certianly scores the most points. Within my circle of friends and colleagues I have only heard good and positive feedback in their dealings with Avnic. Unfortunately the same cannot be said for some of their agents. In most instances it is they who are giving Garmin/Avnic a bad name and reputation. Sometimes they are just too over eager to make a quick sale without fully explaining the potential customer the capabilities and shortcomings of a particular unit whether it is a Edge, Nuvi or a hand held unit like the Oregon etc. They tend to forget that the general public sees them (the dealers) as the "experts" and should be conducting themselves as such. I am quite sure that AfterDark will see that this is in fact the case when he takes up Jason's offer to contact him personally. I have also unfortunately experienced a problem with my more than 3 year old Edge305 in the sense that it seems that the screen is dying on me. I am however very confident that when the time comes for me to take the unit in to Avnic for some TLC, I will be a satisfied customer once I have finished my dealings with them. steynja2009-01-26 14:36:08

[AfterDark]

I am not flaming the product or the brand. I have been using Garmins since there's been satellites in the sky. I was disappointed on two counts: first that a top of the range product failed after a relative short period of use, but mostly because the rep didn't come clean on his word.  I contacted Avnic support on the web and received a quick reply asking me to bring the unit in to their offices (so no probs there).

I decided to first drop in at the cycle shop where I bought the unit and as luck would have it a Garmin rep was there. So I spoke to the guy and gave him the unit. I was told no more than three days (this was end November). And so the days became weeks, and my telephone follow ups became visits to the shop. The reply I got from the shop was that they're not getting joy from the rep and I wasnt the only customer waiting for their unit to be returned. Eventually I told the guys I was going on holiday and that I was in a spot of bother because the delay was messing with my training routine, so the shop borrowed me a 305.

I eventually received a replacement unit first week of Jan after I came back from holiday. It's a positive that the guys replaced the unit, the negative was the 'eventually'.