AfreekduSoet Posted March 2, 2009 Share Calling all those who have imported bikes/frames before... I want to import a Cervelo frameset. What happens if there is a warranty claim? Link to comment Share on other sites More sharing options...
Matchstix Posted March 2, 2009 Share If you dont work through the authorised dealer, you will have to process the warranty through the "shop" you bought it from. This will cost you shipping charges and Quite a bit of it. The chances slim that the local distributor will warranty it without any charge Link to comment Share on other sites More sharing options...
AndreZA Posted March 2, 2009 Share With Cervelo it's not "if" it's "when". I guess you are screwd as the local distributors can refuse you service. Link to comment Share on other sites More sharing options...
k23435 Posted March 2, 2009 Share I brought my Cervelo from Europe with me when I moved to SA. I am the original owner of the frame, and have it registered with Cervelo. During recent Cervelo fork recall (Wolf SL forks, http://www.cervelo.com/WolfSLRecall/), I experienced no problems whatsoever with my bike shop here in SA. In the matter of fact, as part of the fork replacement campaign, Cervelo required the bike shops to do a complete overhaul of the bike, which they duly did - free of charge. I have had similar, no questions asked international replacement policy experience also with my Giro MTB helmet. All of the above is based on personal experience, with sample n=1, rather than official policy. Hope this helps. Link to comment Share on other sites More sharing options...
AuctionLamb Posted March 2, 2009 Share most products have a 2 year international warranty......they have to warrant the guarantee!!! Link to comment Share on other sites More sharing options...
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