X-Fusion Rear shock...help please !!!

[baie-sukkel]

Hello all,

 

I have a Merida 96 - 3000 D that is 8 months old with 1200km on the clock( easy,well cared km's).The rear shock something like a X-fusion ( standard kit that came with the bike), packed up two weeks ago at the Diepsloot Dare( did'nt want to lock) well , I took it to my LBS who in turn removed the shock from the bike and send it to Merida for inspection-possible warranty claim, it came back and my lbs is not happy with the shock and contacted Merida, who now agian want's the complete bike for inspection. Any one else had a similar problems with this shock ? What do you guys recommend to do ?? What other shock will do the same or better job than this X-Fusion ? I like the bike and the whole set-up a lot, but this rear shock packing up so soon worries me ! Please any advice would be nice , thanks Gustav

[PhilipV]

X-fusion is the factory that manufactures fox shocks.

Sounds like a warrantee issue, let merida sort it before you think of replacing.

You could always replace it for a fox. You'll be paying for that sticker though.

[wynandvdmerwe]

Let Merida sort it out for you. I think they will replace or fix it at no charge. I have received only good service from them. I have two 96's but not one of them is showing any problems on the shock yet.

[Jeepdude]

there is an x-fusion agent in cape town 021 551 5228 ask for francois or micheal

[baie-sukkel]

Thanks for the replies guys, the shock has made a turn a Merida and came back and the LBS says they are not happy with it, the machanic at the LBS is a very well known and respected guy(did I say"OB") and he's not to sure whether this shock is ok.......... ??? Why does Merida now want to see the complete bike Huh I don't understand that one ?

[leet22]

On the + Side at least they are not passing the buck just yet. Maybe they want to see if the bike has a fault

[Taps]

Be happy you don't own a Specialized with a Specialized rear shock, real cr@p shocks.

[baie-sukkel]

Eish,all I want is the bike to be the way it used to be,I like it a lot and will change the rear shock to something that don't like now that it just packed up so soon, I take very good care of my goods. So ja,let's see what will happen.

[baie-sukkel]

Bike ( rear shock repaired , thanks Merida .... GOOD JOB !!!! )

[29thumbs]

from exp with different bikes and different agents..

Merida is still TOPS.

And thats the reason many including myself own one..

[Guest Iron]

from exp with different bikes and different agents..

Merida is still TOPS.

And thats the reason many including myself own one..

 

I will second that! We all have issues with our bikes in one way or another, its how its delt with that make all the diff. Merida guys are great.

[baie-sukkel]

Rode my bike again today for the first time,,,,,,,,,,,,,it's going GREAT !! Thanks again to the guys at Merida !! Regards Gustav