The watches are made by a seperate company, but they basically have the same quality as Xiaomi themselves. Xiaomi does have a local presence, try mia.africa/za that is the local site for their products and where I bought mine. It's been 3 months with it now, has slammed it while Mtb'ing into gravel, rocks, trees and loads of dit. Screen is still scratch free and the watch is working perfectly. Would recommend it.