So here is the story... Went into FPC to have a look at some bikes for my girlfriend on a Saturday, they showed us the various options, and one of the bikes which she liked was the cannondale sl2, the 2010 model. So we left the shop and we had a look at a few other options. And on Tuesday she decided she wanted the Cannondale, so she called them and asked them to reserve the bike, and put clipless pedals on the bike. The guy asked her if it was the black Cannondale. And she said yes. After speaking to me, she realized she had reserved the wrong bike, and it was actually the white one she wanted. And promptly called them back to correct herself. And she told them we could come in on Saturday when I was back from Kenya to pick up the bike. We arrived at FPC on Saturday morning, only to find that the wrong bike was reserved and had the clipless pedals on. And the bike she wanted was sold the previous day. And no more smalls in stock. I was told by the guy at FPC, that he could not get hold of the guy who organized it. And he would only be able to find out on Monday if there were any more smalls available. They took my number down in their book, and the details.. and said they would call me to let me know on Monday. And I also requested that their manager call me, as I think this is bad business. It is now Thursday, and I have not had any calls from FPC. No apologies from the manager. Nothing... So based on this, I wont be buying anything from FPC any more.. Nor will I recommend them to any of my friends. Congratulations on losing business and future customers. Good customer service goes a long way guys.. and calling your customers when requested to do so, and apologising for the error goes even further. And I thought you were supposed to be one of the better shops in JHB. Clearly I was wrong, and you don't need or want my business.
