Ballistic Bike trading

Muddy Mike, Not giving a "****" of what the customers wants is definitely not our approach, however we are governed by what our principles communicate and send to us as the distributors, in my previous post you will see the image and agreed it not the original but also not completely out of whack as far as replacements go.

Hi Wian Van Staden "aka" Mad Bout MTB, We have been communicating the various options to you from our principles at Ghost-Bikes HQ in Germany over the last couple of days. They have replaced the defective part on your 2011 bike in order to keep the wheels rolling smoothly. They carry stock of Neutral colours to ensure they can effectively support matters like this when they arise. Should the defective part been one where they no longer carry the part or was part of the main frame they would have resorted in another suitable option for you, however the part was available and was sent to us. Spaying the bikes or replacement parts is up to you, we have in the past had some work done on bikes and we have been advised that we should no longer do this as it could affect the warranty claim in future. See below the image of the replaced part fitted on the frame. It is not the ideal green original part you had however it is an acceptable part in our and our principles minds and acceptable in our opinion. If you feel this is absolutely not an option please feel free to contact me Jason Theunissen on 071 878 7992 and or pop in to the office to discuss.

Check out the latest version of Bryton Bridge and Device Manager.... Improved Device Manager Save and Delete Tracks Save Tracks to PC Without Being Connected To Internet No More Flash Related Issues Ability to Upload form Device Or Tracks Saved on PC http://www.brytonspo...om/help/landing

The site is updating as we chat.....if your data is on Brytonsport delete it fom the devce manually for now, all data except user data option. As mentioned a Device Manager Upgrade is due this week with a full track management tool...we are moving away from the flash components on the site that are limiting fast and smooth data capture and access for many users. Will make a post here when released.

You wanted a place to delete data on device, this link takes you there, to view history go to "my data" that will show your history......the new Device Manager coming this week will be exactly what you need.

To manage the device only visit www.brytonsport.com/device The Device manager will include Manage Track option this week....

Hi TD, not really, we are using this as you say to promote and get people onto our brand, the device indeed retails for R3299 but is not available online for purchase, this is a X-Mas Deal just for Groupon. Thereafter normal RRP will stnad and shoudl the exchange rate favour us even a price drop in Jan. The required margin/mark up requirement from Groupon in nowhere near 50%, you are welcome to call them and structure ideal with any product and they will disclose to you...

5 year warrantee on the frame and replacement fames are sorted in 2 weeks and normally upgraded to the equivalent in the latest years model....(double post, internet issues)

5 year warrantee on the frame and replacement fames are sorted in 2 weeks and normally upgraded to the equivalent in the latest years model....

So then James, All worked out in the end for you, Happy Trails....

Cardio 40 is dedicated for runners whose motive is to pursuit perfection and excellence. Bryton tests and workout courses help users to perform systematically and smartly. The sound alert reminds users when achieving the goals. The longer battery hours enhance the training performance. On X-Mas Special at Groupon... http://www.groupon.co.za/lp/X2M/index.php?dealid=13756945

Yip, running specific device....

Bryton Mounts, what you need to know?

On his site now making contact, will keep you posted...

It’s all related to what satellites are available at any specific time of the day... 24 Satellites circumnavigate the globe twice daily, so you can imagine that they change all the time, today you might pick up no 3, 5 and 7 and so on and tomorrow a different batch of satellites. Best practice is to just turn the device on a minute before the activity starts and ensure you have good satellite reception, a cold start is approx 25-45 seconds in clear sky conditions...then when you press go it should be 100%. This is best practice for all GPS enabled devices no matter the brand.

Yes to all the questions below, we are constantly improving on the features and functionality and with the most recent updates we are looking at overcoming the problem most of face and that is data speed and connectivity.

Hi James, Yes you did get a 2011 bike from us as price was a major issue and you had a set budget that had to be met, we hooked you up with a 2011 Ghost model at a very good price to clear the stock and help you out. Throughout the process you asked me many questions that I answered however at no point did I say we are agents for the components on the bikes, we are the distributors for Ghost and mentioned to you that all the items on the bike were covered by local agents and not us and that you would have no problem with any of the components should something go wrong as far as support goes. We are not a bike shop so when something goes wrong with a component we asked and informed you to please visit a local bike shop and ask them to look at it and that they would send it to the relevant agent as they have relationships with those guys and we are not always geared to manage that process. Looking at your post it was sorted and the only fault we see here is that we did not do as you wanted and that we asked that you go elsewhere for support and looking at this thread that was not good enough for you. In saying that we see you mention it s a great product and wish you many happy miles and in future when shopping for a bargain that you please visit your LBS and make nice things with them. Jason 071 878 7992 | jason@bbtrading.co.za

Jason here, if you still experiencing problems give us a shout...jason@bbtrading.co.za or call 0110234478

Anybody having issues with this please mail me Jason@bbtrading.co.za or call 071 878 7992/0110234478 We recently had a client through no fault of his own trying to use the speed/cadence sensor for both options at the same time. It is either a speed or cadence sensor and not both at the same time, send us some images of the installation and we will help where we can and replace if necessary.

As mentioned in this thread we will replace and sort this out without qeustion, OBF is common in all electronic deices, be it any make, model or manufacturer and we will replace no problem. Trusting Dirk will contact us today...... *I will be calling all our company representatives just to re visit this and ensure it does not happen again.

Bryton is launching a new version of Bryton Bridge next week, this version wil no longer use flash to connect to device and is loads faster and stable. Should you guys want to test the Beta version and give feedback send me a mail to jason@bbtrading.co.za or call 011 023 4478, Jason

Hi JGR, Apologies.....not the norm and let me know if I can do something here to make amends. Jason 071 878 7992

Hi Dirk, Jason here the owner at Ballistic Bike Trading, I've had a look at this thread and am not sure where Quinton got his info from. He works for me and I take responsibility for his actions however an OBF (out of box failure is covered by warrantee) not sure if you have been sorted out yet but give me call on 071 878 7992 anytime so we can resolve. Apologies for any inconvenience....

The stock is ready to be collected by Groupon, cant see it taking longer than a week for you guys to get your units....

a Bryton Bridge update is due in the next 7 days that will allow direct imports to Strava, Training Peaks, FitTrack from Bryton Bridge and an API is on the cards for 3rd party sites to integrate.....