For me service isn't always about the money. I am always willing to pay a little extra if I believe I'm getting value for my money.
The problem I have experienced is that a lot of sales guys don't really bother trying to get to know a customer and instead take off the most expensive item on the shelf and hope it'll sell.
They should rather make the effort to get to know a little about the customer and advise them accordingly - don't just treat them as a walking wallet.
I know the sales person/mechanic that takes the time to find out about my riding habits, etc., will definitely see me more than the guy that tries to just pawn off the latest and greatest.
I seldom bitch and moan, but if I'm unhappy with the service I'll mention it to the owner/manager. I'll also give the place another chance, but if I have the same bad experience, I won't come back again. I'll rather go somewhere where I feel good about spending my money, no matter the amount.
