Sorry for my very late reply to this thread. It was only brought to my attention now. Firstly I want to say that at no point ever did we say we would not help this customer or any other customer for that matter. If you go back in the archives of THE HUB SA you would find threads where we went out of our way to get people back on their bikes even through some goodwill. https://community.bikehub.co.za/topic/93455-shoutout-to-the-new-magura-sa-agents/page__hl__magura__fromsearch__1 https://community.bikehub.co.za/topic/96818-leaking-shock-or-is-it/ Secondly this fork was serviced by a non MAGURA service centre as mentioned more than once in this thread. If you buy a new BMW, Ferrari, Toyota and you go service it at a Nissan dealer……. Your warranty is GONE. If you drive a Volvo and you take it to a non-approved panel beater after something as small as a bumper bashing, your warranty is GONE……… If you fit any part to your car that has been modified or is out of spec with what should be fitted your warranty is GONE. So it is the same with anything else in this world. The owner of the thread contacted me to ask if he can send his shock in to us for repairs. What we saw was as follows: -This fork was manufactured in week 24 of 2010. No paper work was supplied to state that it was still under warranty. -This fork has been serviced somewhere else (he also told me this over the phone) - The push rod on the damper had been damaged. If you look at the corresponding damage on the outside of the fork it just does not makes sense to say that this damage on the inside has been caused by a crash. (According to my knowledge and know of bicycles and bicycle parts there will be corresponding damage somewhere else) -The rebound unit that was send to us by the owner of this thread was not the rebound unit that this fork came out of the factory with. (The one we received had a blue top where it should be black and there is about 1cm difference in length of these two caps. -the viscosity of the oil that came out of the lowers and out of the rebound unit is different (much higher) to what MAGURA use in their forks. The colour also differs significantly. Then every now and again we have to do a report for an insurance company. We will not and shall not give a false statement to anyone even his or your or our insurance company just to get a claim processed. It is wrong in every sense of the way. You would expect me to be honest to you so do the insurance companies. Every case has merits. Be honest in your dealings and stick to the policies and what the manufacturer recommend and state. Be sure we will help you as best as possible. Thank you for the positive feedback from the people that used our services. For all the hubbers out there please recommend to your fellow cyclist to stick to appointed service agents and original replacement parts, as this will make life a lot easier for both parties. Magura SA Cutting Edge Marketing +27 82 563 3698 begin_of_the_skype_highlighting FREE +27 82 563 3698 end_of_the_skype_highlighting
