wynandv

I would also like to throw in my 2c here...... I live in Blouberg, so this shop is a little out of my way but I will never buy anything from another shop ever again. I have been dealing with them ever since I bought my first Giant there a year ago. Since then I have bought a heap of stuff and I can say without any doubt, I have never experienced good service like that from any shop in any industry ever...... Ruan is a solid oke and will go the extra mile for ANYONE. He treats all his customers with the utmost respect and will never try and sell anything to anyone just for the sake of making a sale. He gives advise and options so that you can make an informed decision. What I appreciate the most is the communication, whenever your bike is in for a service or you have ordered something that was not in stock you are always kept up to date. He calls when he says he will call and that in itself is very rare these days. Also, Their workmanship on services are top notch and you can be sure that your bike will be serviced as if it is one of their own.

Hahahaha.... I also went through this today... He wanted me to open a Skrill account. Barry oh Barry... I don't think he as the intellectual capacity to try a different MO

This is a very sad and unfortunate truth about this country. No one gives a damn about other people, there is no pride in the work that is being done and everyone just wants to get through their day with as little effort as possible just to cash that paycheck at the end of the month. From most LBS' i get that same feeling that is why the few ones that are left who actually tries to go the extra mile are worth gold!! I've tried a couple of shops around Cape Town and can say without any reservation that the best service I've ever received was from Giant Durbanville. At the end of October I bought a new bike from them, not just a bike from the shelf but a bike that was built to fit at no extra cost. There was a lot of time and test drives that went into this sale, the service I received from them was absolutely impeccable. This is one very important aspect that you won't find buying online. After a couple of rides I became the unfortunate victim of a cracked frame........ because it is a 2017 model, they had no more frames in the same colour as the original bike so I was given a new frame (wow!! very happy with the new colour btw) which didn't match the decals on the fork, shock and rims. Problem....... no problem. At their expense they had decals custom made to fit the new frame re-assembled the bike and a week later i was riding a new spiff bike!! He even spent an hour after closing time with me to tune the suspension and make sure everything was I wanted it. It is very unfortunate that this type of service is perceived as exceptional and cannot be the norm, but that is the sad reality in our country. and it is heartbreaking that one has to have a lot of bad experiences before finding a place that is willing to deliver a service according to your standard.