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Found 3 results

  1. Just thought I would share my experience I bough the new Scott spark 950 2 years ago. My frame has developed a crack now and they refuse to warranty the claim. They only willing to sell me the frame without the rear triangle in a different colour for 24k. So in essence make more money from me and I have a bike that is two different colours. The warranty specifically states that the bike has a 3 year warranty and if you service at a certified dealer then you have a 5 year warranty. They say that since I have no proof of service the warranty is void anyway. I have serviced the bike myself and in fact the bike has done very low mileage as this isn’t my only bike. This makes no sense since it’s still less than the 3 years. They also say they would have honoured the warranty if it was in the first 3 months. This makes no sense as I could easily do less mileage than someone else in 2 years than them in 3 months. In essence the issue originates from the hidden shock bolt so if you thinking of buying one don’t and if you have one make very sure that bolt is regularly checked as they say this would have prevented this. Bizarre to regularly check this but worth saving yourself the lack of customer support.
  2. Hi All, I'm new to Bike Hub but I took my 2017 Scott Spark in for a service almost 4 weeks and the mechanics noticed that both the swingarm and the frame (at the seat tube) were cracked. It took over 2 1/2 weeks to get a response - the swingarm was warrantied but not the frame as they claim the seat post clamp was installed incorrectly. I have taken this up with Scott as nowhere in the users' manual is this stated that it needs to be a certain way and I received my bike from the bike shop that assembled it with the seat clamp installed as is. The 2017 and 2018 users manuals do not stipulate the seat clamp orientation but the 2019 one does, although it just mentions that it must be installed correctly and does not sat what is correct. Has anyone else had this problem? It's now almost 4 weeks later and I still have no bike to ride! I'm training for the Epic and need to ride but this is so unfortunate. There has been nothing from Scott International to date and Scott local sent an email to me this week for a loan frame but nothing has come of it. Such bad service.
  3. Don't message me - I'm just re-posting a Gumtree ad I saw There's an ad on Gumtree - looking for owner of a bike. Suspected stolen - guy asking whose it is bike it is. (don't go nail the guy - he's looking for the owner) If you know the owner, send him the link. http://www.gumtree.co.za/a-sports-bicycles-fitness/tableview/notice-do-you-know-of-anyone-that-has-had-a-scott-spark-elite-recently-stolen-from-them/1001148761730910017407209 The ad reads as follows: On Friday I bought a bicycle for my son from a guy near the Seven Eleven, Sandown Rd, he approached me asking if I am Interested. It turns out that I am looking for a Bike for my son to commute to school with. After a very sad story of his father passing away last week and him and his mother needing cash, I told him my budget was lower for my son bike. After I did my shopping he approached me again on my way home accepting my offer. When I showed my son the bike he almost fell off his chair. We did some internet research to find the bike value to be much higher raising my suspicion. I took down details from the guy but it seems dodgy, the phone number is message mode, and the address I will try again.
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